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Privacy policy

1. Who we are

The application Guest2Meet is owned by the "Hoteles Benidorm" group. We are aware of the importance of the privacy of personal data and therefore, we have implemented a data processing policy aimed at providing maximum security in the use and collection of the same, ensuring compliance with current regulations on the subject and configuring this policy as one of the basic pillars in the lines of action of the entity.

While browsing through the application Guest2Meet it is possible that personal data may be requested through different forms provided for this purpose. Said data will form part of the relevant processing according to the specific and specific purpose for which they are collected.

1.2 Identification of the data controller.

The data controllers of the Hoteles Benidorm group are the following companies:

Hotel Presidente
BENISOL S.L,
CIF: B17016569
Address: Avda. Filipinas 10 - 03503 Benidorm (Alicante, Spain)
Telephone: 96 585 39 50

Riviera Beachotel
APARTAMENTOS BENIDORM S.L,
CIF: B03180353
Address: C/ Derramador 8 - 03503 Benidorm (Alicante, Spain)
Telephone: 96 585 43 62

Hotel Ambassador Playa I
HOTELES TÉCNICOS S.L,
CIF: B03847662
Address: C/ Gerona 39 - 03503 Benidorm (Alicante, Spain)
Telephone: 96 585 14 18

Hotel Ambassador Playa II
HOTELS BENIDORM S.L,
CIF: B03847670
Address: C/ Gerona 41 - 03503 Benidorm (Alicante, Spain)
Telephone: 96 585 15 10

Benicaldea Thai Massage & SPA
MIHOTEL S.L.
CIF: B03995925
Address: Avda. Almería 7 - 03503 Benidorm (Alicante, Spain)
Telephone: 96 585 15 10

Morgan Tavern
MORGANTAVERN, S.A.
CIF: A53273066
Address: C/ Gerona 42 - 03503 Benidorm (Alicante, Spain)
Telephone: 96 586 11 11

Data protection contact: gdpr@hotelesbenidorm.com

Information on the exercise of rights:
You may access, rectify and delete the data, as well as revoke the authorisation for the processing of the data, exercise the rights of limitation, portability, and not to be subject to automated decisions by writing to the postal address shown in this table, or to the e-mail address: gdpr@hotelesbenidorm.com.

2. Where this Privacy Policy applies
This Privacy Policy applies to websites, apps, events and other services offered by the Guest2Meet application.

3. Information on the processing of data by Guest2Meet

a. Registration form
1) Data subject to processing: We will process the data you have provided in the registration form of the application (email, profile image, name, surname, first name, telephone number, date of birth, gender and dates of your stay.
2) Purpose of processing: This data will be used to create your user account so that you can use the application's functionalities. If you so indicate, your email address will be used to send you information about new features of the application.
3) The data will not be used for any other purpose.
4) Automated decisions: No profiling or automated decisions are made.
5) How long will we keep your data?
(a) The data will be processed for as long as you remain a user of the application.
(b) The data will be deleted if you so request through the channels indicated or if you delete your account.
6) Legal basis for the processing: The legal basis for the processing of your data is the unambiguous consent that you give by accepting the privacy policy.
7) Obligation to provide the data and consequences of not providing them: The data requested are obligatory, since otherwise the user account cannot be created in the application.
8) Origin of the data: the data subject himself/herself.
9) Transfer of data: No transfer of data or international transfer of data will be made.

 

b. Initial survey
1) Data subject to processing: We will process the data you have provided in the initial survey (leisure preferences and plans, marital status, interests).
2) Purpose of processing: This data will be used to create a user profile according to your interests and dates of stay in our hotels. In this way you will be able to connect with people who are staying at our hotels on the same dates as you and who have similar interests to yours.
3) The data will not be used for a different purpose.
4) Automated decisions: Automated decisions are made in order to find similar profiles to the user based on interests and dates of stay.
5) How long will we keep your data?
(a) The data will be processed for as long as you remain a user of the application.
(b) The data will be deleted if you so request through the channels indicated or if you proceed to delete your account.
6) Legal basis for the processing: The legal basis for the processing of your data is the unambiguous consent that you give by accepting the privacy policy.
7) Obligation to provide the data and consequences of not providing them: The requested data are obligatory to use the application.
8) Origin of the data: the data subject himself/herself.
9) Transfer of data: There will be no transfer of data or international transfer of data.

 

c. Creation / participation in plans
1) Data subject to processing: We will process the comments on the plans, as well as the plans created by each user.
2) Purpose of processing: These data will be used in order to ensure the correct use of the application and to prevent misuse, as well as comments that threaten the integrity of other users. In the event of reported comments or users, the content published will be reviewed and the comments will be removed or the users will be permanently blocked.
3) The data will not be used for any other purpose.
4) Automated decisions: No profiling or automated decisions are made.
5) How long will we keep your data?
(a) The data will be processed for as long as you remain a user of the application.
(b) The data will be deleted if you so request through the channels indicated or if you delete your account.
6) Legal basis for the processing: The legal basis for the processing of your data is the unambiguous consent that you give by accepting the privacy policy.
7) Obligation to provide the data and consequences of not providing them: The data requested are not mandatory to use the application. The user chooses whether he/she wants to participate in the plans, as well as whether he/she wants to create new plans or comment on existing plans.
8) Origin of the data: the data subject himself/herself.
9) Transfer of data: There will be no transfer of data or international transfer of data.

 

d. Chat messages
1) Data subject to processing: We will process individual chat messages between users.
2) Purpose of processing: These data will be used in order to ensure the correct use of the application and to prevent misuse, as well as comments that violate the integrity of other users. In the case of reported messages or users, the content published will be reviewed and the messages will be removed or the users will be permanently blocked.
3) The data will not be used for any other purpose.
4) Automated decisions: No profiling or automated decisions are made.
5) How long will we keep your data?
(a) The data will be processed for as long as you remain a user of the application.
(b) The data will be deleted if you so request through the channels indicated or if you delete your account.
6) Legal basis for the processing: The legal basis for the processing of your data is the unambiguous consent that you give by accepting the privacy policy.
7) Obligation to provide the data and consequences of not providing them: The data requested are not mandatory to use the application. The user chooses whether to exchange individual messages with other users.
8) Origin of the data: the data subject himself/herself.
9) Transfer of data: There will be no transfer of data or international transfer of data.

 

e. Contact with customer service
1) Data subject to processing: We will process all the information from your interactions with customer service through any of our contact channels.
2) Purpose of processing: This data will be used in order to provide a good service and resolve your doubts or queries.
3) The data will not be used for any other purpose.
4) Automated decisions: No profiling or automated decisions are made.
5) How long will we keep your data?
(c) The data will be processed for as long as you remain a user of the application.
(d) The data will be deleted if you so request through the channels indicated or if you delete your account.
6) Legal basis for the processing: The legal basis for the processing of your data is the unambiguous consent that you give by accepting the privacy policy.
7) Obligation to provide the data and consequences of not providing them: The data requested are not obligatory to use the application. The user contacts customer service on a voluntary basis whenever necessary.
8) Origin of the data: the data subject himself/herself.
9) Transfer of data: There will be no transfer of data or international transfer of data.

 

f. Third party reports
1) Data subject to processing: We will process any information that a third party provides us with about you in the event of a report of misuse of the application.
2) Purpose of processing: This data will be used for the purpose of ensuring the proper use of the application and the defence of the rights and integrity of others.
3) The data will not be used for any other purpose.
4) Automated decisions: No profiling or automated decisions are made.
5) How long will we keep your data?
(e) The data will be processed for as long as you remain a user of the application.
(f) The data will be deleted if you so request through the channels indicated or if you proceed to delete your account.
6) Legal basis for processing: The legal basis for the processing of your data is the unambiguous consent that you give by accepting the privacy policy.
7) Obligation to provide the data and consequences of not providing them: The data requested are not mandatory to use the application. In case of a report, we will access all the information stored to confirm or not the report.
8) Origin of the data: the data subject himself/herself.
9) Transfer of data: There will be no transfer of data or international transfer of data.

 

g. Technical data
1) Data subject to processing: We will process technical data generated by your use of the application, such as the device used to access it, or the screens you have viewed.
2) Purpose of processing: This data will be used for the purpose of obtaining statistics on the use of the application.
3) The data will not be used for any other purpose.
4) Automated decisions: No profiling or automated decisions are made.
5) How long will we keep your data?
(g) The data will be processed for as long as you remain a user of the application.
(h) The data will be deleted if you so request through the channels indicated or if you proceed to delete your account.
6) Legal basis for the processing: The legal basis for the processing of your data is the unambiguous consent that you give by accepting the privacy policy.
7) Obligation to provide the data and consequences of not providing them: The data requested are obligatory in order to use the application.
8) Origin of the data: information collected by the application.
9) Transfer of data: There will be no transfer of data or international transfer of data.

 

4. Exercising your rights
You have the right to obtain confirmation as to whether we are processing your personal data. As a data subject, you have the right to access your personal data, as well as to request the rectification of inaccurate data or, where appropriate, to request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected. In certain circumstances, you may request the limitation of the processing of your data, in which case we will only keep them for the exercise or defence of claims. In certain circumstances and for reasons relating to your particular situation, you may object to the processing of your data. We will stop processing the data, except for compelling legitimate reasons, or the exercise or defence of possible claims.
In those cases in which the processing of your data is based on your consent, you may revoke it at any time.
In those cases in which it is legally appropriate, you have the right to data portability, which means that you have the right to receive the personal data relating to you, which we are processing, and store them in a device of your own, this right also allows you to ask us to communicate your data to another data controller.
Likewise, in the event that you consider that there is a problem or an incident in relation to the processing of data, you may contact the entity through the contact address indicated in this document and, in any case, you have the right to file a complaint with the Supervisory Authority for the protection of personal data, which in the case of Spain is the Spanish Data Protection Agency (Agencia Española de Protección de Datos).

5. Changes to the Privacy Policy
Our privacy policy is subject to changes and updates in order to provide better services to users. We will notify you when this happens in time for you to review the new versions.